Knowledge Base
Glossary
Plain-English definitions for the terminology used across HHGG2.
- Agent Commission
- Agent Commission is the earnings paid to agents for referring players and helping them register, deposit, and withdraw on the platform.
- Aggregator Platform
- Aggregator Platform is a single portal that combines multiple gaming brands, allowing players to access and switch between many games easily.
- AML
- AML stands for Anti-Money Laundering, a set of policies and controls designed to detect and prevent illegal money flows.
- Bonus Game
- Bonus Game is an extra mini-game within a slot that offers additional rewards or free spins when triggered.
- Cascading Reels
- Cascading Reels, also called avalanche reels, replace winning symbols with new ones from above, creating chances for multiple wins in one spin.
- Cashback
- Cashback is a refund of a portion of your losses over a specific period, credited back to your account as bonus money.
- Deposit Bonus
- Deposit Bonus is a promotion that matches a percentage of your deposit, giving you extra funds to play with.
- Free Spins
- Free Spins are bonus rounds that let you spin the reels without using your own money, often with added multipliers.
- Gamble Feature
- Gamble Feature lets you risk your winnings on a double-or-nothing game, either by guessing a card colour or flipping a coin.
- House Edge
- House Edge is the mathematical advantage the casino holds in a game, expressed as a percentage of each bet.
- KYC
- KYC means Know Your Customer, a verification process where the platform checks your identity to prevent fraud and meet regulations.
- Loyalty Points
- Loyalty Points are rewards earned each time you play, which can be exchanged for bonuses, free spins, or other perks.
- Multiplier
- Multiplier is a feature that increases your winnings by a set factor, such as 2x, 3x, or higher.
- No-Deposit Bonus
- No-Deposit Bonus is a small reward you receive just for signing up, without needing to make a deposit.
- Payline
- Payline is a line across the reels where matching symbols must land to form a winning combination.
- Progressive Jackpot
- Progressive Jackpot is a prize pool that grows each time the game is played and can be won randomly or through a special combination.
- Re-Spin
- Re-Spin gives you an extra spin of the reels, usually after a specific symbol lands, without additional cost.
- RNG
- RNG stands for Random Number Generator, the software that ensures every spin’s outcome is completely random and fair.
- RTP
- RTP stands for Return to Player, a percentage that indicates how much of total bets a slot game pays back to players over time.
- Scatter Symbol
- Scatter Symbol is a special symbol that triggers bonus features like free spins or multipliers when a certain number appear on the reels.
- Sub-Line Operator
- Sub-Line Operator is an authorised partner that operates under a main gaming licence to provide games and services to players.
- Volatility
- Volatility describes how often and how large a slot game pays out; high volatility means bigger but rarer wins.
- Wagering Requirement
- Wagering Requirement is the number of times you must bet the bonus amount before you can withdraw any winnings from it.
- Wild Symbol
- Wild Symbol acts like a joker in the deck, substituting for other symbols to create winning combinations.
- Withdrawal Limit
- Withdrawal Limit is the maximum amount you can take out of your account within a set time frame, often daily or weekly.